Privacy Policy
Last updated September 2026
Firstline LLC (“Firstline,” “we,” “us”) provides missed-call text-back, after-hours call answering, and booking pages to service businesses in Washington, Multnomah and Clackamas counties, Oregon. This policy explains what information we collect, why, and what we do not do with it.
Information we collect
From our clients. Business name and legal entity name, EIN, business address, phone numbers, email addresses, business hours, service area, and pricing you ask us to publish. We collect this to set up and operate your service and to complete carrier registration for business text messaging.
From people who call or text our clients. Phone number, name, service address, and a description of the work requested. Calls handled by our answering system may be recorded and transcribed. This information is collected on behalf of the business being called, and is passed to that business.
From this website. If you submit a form or call us, we keep what you send. We do not use advertising trackers or sell visitor data.
Text messaging
When someone calls one of our client businesses and the call is not answered, our system may send that caller a text message from the business's number to ask what they need. These messages are informational replies to a call the person placed. They contain no advertising or promotional content.
Message frequency is limited to a reply to the missed call and, if there is no response, at most one follow-up. Message and data rates may apply. Reply STOP to any message to stop receiving them, or HELP for assistance.
We do not sell, rent, or share mobile phone numbers or text-messaging consent with any third party for marketing or promotional purposes. Phone numbers collected through this service are used only to connect the caller with the business they called.
Call recording
Calls answered by our system may be recorded and transcribed so the business receives an accurate message. Callers are notified at the start of the call. Recordings and transcripts are retained only as long as needed to deliver the message and resolve any dispute about it.
Who we share information with
The client business you called. That is the point of the service.
Service providers who make the system work — telephony, messaging, and customer-relationship platforms — under their own terms, and only to the extent needed to operate the service.
Nobody else, except where we are legally required to respond to a valid request from law enforcement or a court.
How long we keep it
Client account records are kept for as long as you are a client and then for as long as required for tax and legal purposes. Caller messages, recordings, and transcripts are kept no longer than needed to deliver the message, and are deleted on request.
Your choices
Reply STOP to any text to opt out. Email support@firstlinecallbacks.com to ask what information we hold about you, to correct it, or to have it deleted. We will respond within a reasonable time.
Children
This is a service for businesses. We do not knowingly collect information from anyone under 13.
Changes
If we change this policy we will update the date at the top. Material changes affecting current clients will be emailed.
Contact
Firstline LLC
Banks, Oregon
support@firstlinecallbacks.com
(971) 378-9207