Terms of Service

Last updated September 2026

These terms cover the services Firstline LLC (“Firstline, ” “we”) provides to your business (“you”). By signing up you agree to them.

What we provide

Missed-call text-back on your existing phone number, after-hours call answering that takes messages and forwards them to you, and a hosted booking page. Specifics are whatever we agree in writing when you sign up.

Text message program

Program description. When someone calls your business and the call is not answered, our system sends that caller an informational text from your business number asking what they need, so you can follow up. These are replies to a call the person placed.

Message frequency. One reply to the missed call, plus at most one follow-up if there is no response. We do not send promotional or marketing messages through this program.

Cost. Message and data rates may apply. We do not charge the caller anything.

Opting out. Anyone can reply STOP, QUIT, END, CANCEL, UNSUBSCRIBE, OPT OUT or REVOKE to stop receiving messages. We honor these regardless of capitalization or punctuation, send one confirmation, and then nothing further. Reply HELP or email support@firstlinecallbacks.com for assistance.

Carriers. Mobile carriers are not liable for delayed or undelivered messages.

Call recording

Calls answered by our system may be recorded and transcribed so you receive an accurate message. Callers are notified at the start of the call. Oregon law permits recording a telephone conversation with the consent of at least one participant; we disclose it regardless.

What you're responsible for

What we're not responsible for

We pass along what callers tell us. We do not quote prices, promise arrival times, diagnose problems, or give advice on your behalf, and our system is configured not to. You are solely responsible for the work you perform, what you charge, and any commitments you make to your customers.

The service depends on phone carriers, messaging providers, and third-party platforms we do not control. We aim for continuous operation but do not guarantee uninterrupted service, and we are not liable for leads missed due to carrier outages, forwarding settings changed on your end, or provider downtime.

Fees and payment

A one-time setup fee of $497 and a recurring fee of $249 per month, billed in advance. Carrier registration fees are included. Prices may change with 30 days' written notice.

Our guarantee

If the service does not capture a lead you would otherwise have missed within the first 30 days, you do not pay for the second month. Tell us and we will not bill you.

Cancellation

Month to month, no contract. Cancel any time by emailing support@firstlinecallbacks.com. Service continues through the end of the period you have paid for. Setup fees are not refundable after setup is complete. On cancellation we will transfer your booking page to you on request and remove forwarding from your line.

Your data

Your business information and your customers' contact details belong to you. We use them only to operate your service, we never sell them, and we will export or delete them on request. See our Privacy Policy.

Limitation of liability

To the extent permitted by law, our total liability for any claim relating to the service is limited to the fees you paid us in the three months before the claim. We are not liable for indirect or consequential damages, including lost profits or lost business.

Governing law

These terms are governed by the laws of the State of Oregon. Disputes will be brought in the state or federal courts serving Oregon.

Contact

Firstline LLC
Banks, Oregon
support@firstlinecallbacks.com
(971) 378-9207

Call (971) 378-9207